FAQ

 

Megelin X Sapphire IPL Hair Removal Handset

What is the difference between IPL and Laser Hair Removal?

IPL uses a broad spectrum of light with multiple wavelengths, while laser hair removal uses a single focused wavelength of light. This means that IPL can target a wider area of skin in one pulse,Energy, frequency and hair colour are all determining factors in the efficacy of the treatment, while the light source, whether it is a laser or an intense pulsed flash light plays a minor role.

Is the treatment painful?

Compared to laser hair removal, IPL (intense pulsed light) hair removal is typically considered to be a safer and less painful option. The reason for this is that IPL employs a bulb that emits light across multiple wavelengths, as opposed to a laser that uses only a single wavelength. During IPL treatment, you may experience a mild tingling sensation in sensitive areas, but it should not be painful.

Are there any side effects?

There are no side effects. Adopting the US high-intensity pulsed light (HIPL) technology, this hair remover is used with MEGELIN optical filters, which can filter out all useless light such as ultraviolet rays, allowing useful light to reach hair follicles and eliminating any light-induced side effects which might harm the skin.

Is the hair loss permanent?

With our device, following the recommended treatment plan, you should expect to see around 96% reduction in hair growth. The device works by targeting hair follicles that are in the 'anagen' growth phase. Keep in mind that hairs not in this phase during treatment may still grow back. To prevent this, we suggest doing maintenance treatments every 1-2 months as needed.

How to use this remover?

Use the MEGELIN hair remover in just two easy steps. First, shave the hair off the surface you want to treat. Second, press the device against the skin to emit a gentle pulse of light to the hair root(twice on each treatment area). Use it three times a week for the first two weeks to slow hair growth and twice a week for the 3rd and 4th week to achieve permanent hair removal. After the treatment period, JOVS can be used once a month to do any touch-up that may be needed.

Who can use MEGELIN Hair Remover ?

This device can be used by anyone with skin types I to V on the Fitzpatrick Scale. If you have a very dark skin tone (type VI) please don't use this device.

MEGELIN handset can be used to treat dark blonde to black hair types, but cannot treat light blonde, red, or grey hairs.

Megelin Wireless Facial RF Skin Tightening Device

Does the preparation gel & mask come with the device?

Yes, we offer a free gel and mask for facial RF device.

Which parts of the body is this device suitable for?

This product can be applied to most parts of the face, including the areas around the eyes and neck. However, it is not recommended to use it on the lips, eyeballs, upper and lower eyelids, eyelashes, and throat.

Are there any side effects?

It has no adverse effects on the skin.

How often should the RF device be used?

RF mode - Combined with gel sliding and circular operation, use on the entire face for 3 minutes at night, can be used daily, but cannot be used on the same day as DP mode, and must be separated.
DA mode - Combined with gel sliding and lifting operation, use on the entire face for 5 minutes in the morning, can be used 3 times a day.
DP mode - Based on the mask's fixed stamping operation, use on the entire face for 5 minutes at night, 1-2 times a week, but cannot be used on the same day as RF mode and must be separated.

Do I have to use the nourishment gel? can I use my own gel?

Our recommendation is to use specialized gel and mask products.

Shipping and Order

How long does shipping take ?

We are just as excited as you are to receive your new product. Shipping times can vary and we work very closely with our carriers to ensure you receive your order as soon as possible. Please allow 1-2 business days for your order to process at our warehouse before shipping. Orders that are shipped via ground shipping typically arrive in 5-7 business days. *Please note that carrier processing can impact these time frames.

How much is shipping?

We offer free express shipping worldwide!

How do I track my order?

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

Will I Pay customs?

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

Return

What your return policy?

Megelin offers 90-day ineffective refund policy.
The returned product must satisfy a re-sale condition with its original packaging.
Please contact support@megelin.com to start your return process. Any return without Megelin approval or Megelin provided return label will be rejected.
If you receive a defective or damaged product, please notify us at support@megelin.com and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without any notification, we will not be able to process the return.

How long does it take for me to get my refund?

Once our team receives and inspects your returned product, our accounting team will initiate your refund within 3-5 business days. An email confirmation will be sent to the email address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

Payment

What are the payment options available?

Megelin accepts Paypal, MasterCard, Visa, ect.