FAQ

 

Megelin X Sapphire IPL Hair Removal Handset

What is the difference between IPL and Laser Hair Removal?

IPL uses a broad spectrum of light with multiple wavelengths, while laser hair removal uses a single focused wavelength of light. This means that IPL can target a wider area of skin in one pulse,Energy, frequency and hair colour are all determining factors in the efficacy of the treatment, while the light source, whether it is a laser or an intense pulsed flash light plays a minor role.

Is the treatment painful?

Compared to laser hair removal, IPL (intense pulsed light) hair removal is typically considered to be a safer and less painful option. The reason for this is that IPL employs a bulb that emits light across multiple wavelengths, as opposed to a laser that uses only a single wavelength. During IPL treatment, you may experience a mild tingling sensation in sensitive areas, but it should not be painful.

Are there any side effects?

There are no side effects. Adopting the US high-intensity pulsed light (HIPL) technology, this hair remover is used with MEGELIN optical filters, which can filter out all useless light such as ultraviolet rays, allowing useful light to reach hair follicles and eliminating any light-induced side effects which might harm the skin.

Is the hair loss permanent?

With our device, following the recommended treatment plan, you should expect to see around 96% reduction in hair growth. The device works by targeting hair follicles that are in the 'anagen' growth phase. Keep in mind that hairs not in this phase during treatment may still grow back. To prevent this, we suggest doing maintenance treatments every 1-2 months as needed.

How to use this remover?

Use the MEGELIN hair remover in just two easy steps. First, shave the hair off the surface you want to treat. Second, press the device against the skin to emit a gentle pulse of light to the hair root(twice on each treatment area). Use it three times a week for the first two weeks to slow hair growth and twice a week for the 3rd and 4th week to achieve permanent hair removal. After the treatment period, JOVS can be used once a month to do any touch-up that may be needed.

Who can use MEGELIN Hair Remover ?

This device can be used by anyone with skin types I to V on the Fitzpatrick Scale. If you have a very dark skin tone (type VI) please don't use this device.

MEGELIN handset can be used to treat dark blonde to black hair types, but cannot treat light blonde, red, or grey hairs.

Megelin Wireless Facial RF Skin Tightening Device

Does the preparation gel & mask come with the device?

Yes, we offer a free gel and mask for facial RF device.

Which parts of the body is this device suitable for?

This product can be applied to most parts of the face, including the areas around the eyes and neck. However, it is not recommended to use it on the lips, eyeballs, upper and lower eyelids, eyelashes, and throat.

Are there any side effects?

It has no adverse effects on the skin.

How often should the RF device be used?

RF mode - Combined with gel sliding and circular operation, use on the entire face for 3 minutes at night, can be used daily, but cannot be used on the same day as DP mode, and must be separated.
DA mode - Combined with gel sliding and lifting operation, use on the entire face for 5 minutes in the morning, can be used 3 times a day.
DP mode - Based on the mask's fixed stamping operation, use on the entire face for 5 minutes at night, 1-2 times a week, but cannot be used on the same day as RF mode and must be separated.

Do I have to use the nourishment gel? can I use my own gel?

Our recommendation is to use specialized gel and mask products.

Shipping and Order

How long does shipping take ?

We are just as excited as you are to receive your new product. Shipping times can vary and we work very closely with our carriers to ensure you receive your order as soon as possible. Please allow 1-2 business days for your order to process at our warehouse before shipping. Orders that are shipped via ground shipping typically arrive in 5-7 business days. *Please note that carrier processing can impact these time frames.

How much is shipping?

Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions.

Please refer to our shipping policy for specific costs:https://megelin.com/pages/shipping-policy

How do I track my order?

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

Will I Pay customs?

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

Return

What your return policy?

To initiate a return or exchange, please contact customerservice@megelin.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by MEGELIN.

Please Note

For safety and hygiene reasons, MEGELIN currently does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% - 20% for non-product quality-related returns.

Non-Acceptable Return Conditions
  1. Any product not purchased from www.megelin.com.
  2. If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.
  3. Products displaying physical damage or clear signs of user misuse.
  4. Products with stains (scratches, food or oil stains, etc.).
  5. The order exceeds 60 days from the date of purchase.

How long does it take for me to get my refund?

If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, megelin.com will not refund shipping costs.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email..

Payment

What are the payment options available?

Megelin accepts Paypal, MasterCard, Visa, ect.